سياسة الخصوصية

Welcome to SmartRate, the leading digital platform for comparing international shipping rates across sea, air, and land freight. We value your privacy and are fully committed to protecting your personal and commercial data in compliance with international privacy laws and data protection standards.

This Privacy Policy applies to all users and visitors of SmartRate, including merchants, shippers, importers/exporters, and registered shipping lines and logistics providers.

We collect the following types of information to provide you with an optimal experience:

• Account & Identity Data: Full name, company/commercial name, email address, phone number, and official verification documents (Commercial Registration, Tax ID, Export Cards).

• Shipment & Cargo Details: Commodity types, freight method (Sea, Air, Land), origin and destination ports/cities, cargo weights, dimensions, and preferred dispatch schedules.

• Financial & Transaction Data: Invoice records, quoted prices, payment verification, and billing statements.

• Technical & Usage Data: IP addresses, browser types, device information, cookies, and on-platform interaction records.

We process your data for the following operational and legitimate purposes:

• Enabling quote requests, side-by-side comparison, and booking selection.

• Connecting customers with verified freight carriers and managing cargo documentation.

• Issuing accurate invoices, tracking transaction records, and verifying document authenticity.

• Delivering critical status notifications, rate alerts, and customer support communications.

• Safeguarding our platform against unauthorized access, fraudulent activity, and ensuring regulatory compliance.

We never sell or rent your personal data to third parties for marketing. Data is shared exclusively under necessary circumstances:

• Verified Shipping Companies: Cargo specifications are shared with registered carriers to furnish precise rate quotes.

• Trusted Service Providers: Secure cloud infrastructure hosts, payment gateways, and authentication services.

• Legal Compliance: When mandated by court orders, regulatory agencies, or legal requirements.

We implement strict technical safeguards including SSL/TLS 256-bit encryption in transit and at rest, modern web application firewalls, and restricted role-based access.

We retain your data for as long as your account remains active or as required by applicable commercial and tax regulations.

We utilize essential cookies to manage authenticated sessions, store your language and search preferences, and analyze platform performance. You can manage or disable cookie settings directly within your web browser.

You possess full authority to exercise the following data rights:

• Request access and a copy of your stored personal information.

• Request rectification or updates to any inaccurate or incomplete records.

• Request the deletion or anonymization of your account and personal profile data.

• Opt out of marketing communications or customize notification preferences.

We may revise this Privacy Policy periodically to reflect service evolutions or legal updates. Any modifications will be posted here with an updated effective date. We encourage regular review.

If you have questions or concerns regarding our privacy practices, reach out directly to our compliance officer at: privacy@smartrate.com